Manuel is the Founder and CEO of INTNT.AI, a start-up backed by A*Star.
INTNT.AI leverages Natural Language Processing models to predict customer intent. The results include up to 50% increase in sales, 80% decrease in chatbot fails and a 3x increase in Customer Satisfaction.
Manuel was previously CMO at HelloGold, an award-wining start-up, Head of Customer Marketing at the Royal Bank of Scotland Group (now NatWest Group) and Strategy Director at Wolff Olins UK.
He won the UKTI/DBA Award for the most successful brand launch in South America and co-wrote several papers with Goldman Sachs.
Manuel holds a MBA from the Kellogg School of Management at Northwestern University.